FAQ IBO Tools
What taxes and fees apply to my order?
Your order is subject to Dutch VAT, currently at 21%. If your order is shipped to Switzerland, Norway or the Canary Islands, customs duties apply and will need to be paid at delivery.
I received a notification that my payment failed. What should I do?
Ensure the card used for payment was valid for use when you placed the order and that the expiration date has not passed. If the card’s validity was verified, contact your bank to determine why payment was rejected.
ACN Europe BV
Kamer van Koophandel: Amsterdam 34110202, OB-nummer: NL 8079 69 102 B 01
Postadres: Postbus 90364, 1006 BJ Amsterdam, Nederland