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FAQ IBO Tools

What taxes and fees apply to my order?

Your order is subject to Dutch VAT, currently at 21%. If your order is shipped to Switzerland, Norway or the Canary Islands, customs duties apply and will need to be paid at delivery.

How long does delivery take? How can I track my order?

Most orders will be delivered in 2 to 7 days. Shipping may be delayed if there is a problem with your payment or if the ordered items are on backorder. When your order ships, you will receive an email containing a tracking link. Please confirm your address details and contact phone numbers are current. 

I received a notification that my payment failed. What should I do?

Ensure the card used for payment was valid for use when you placed the order and that the expiration date has not passed. If the card’s validity was verified, contact your bank to determine why payment was rejected.

ACN Europe BV

Kamer van Koophandel: Amsterdam 34110202, OB-nummer: NL 8079 69 102 B 01

Postadres: Postbus 90364, 1006 BJ Amsterdam, Nederland

Contact Us

ACN Europe BV
Thomas R. Malthusstraat 1-3
1066 JR Amsterdam
the Netherlands

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